Política de reembolso

LUMEYE Return and Refund Policy

At LUMEYE, your satisfaction is our top priority. If you're unhappy with your products, we offer a simple 30-day money-back guarantee return policy.
To return an item or cancel your order, please email us at: lumeye.info@gmail.com.
1. Eligibility for returns/cancellations:

    Contact us within 14 days of receiving your item with your reason.

    Items must be in their original condition, unused, and with all packaging intact.

    For cancellations, please email us within 1 hour of purchase, as once your order is processed, it cannot be cancelled.

    Please check all items upon arrival. We do not accept any inquiries about damaged items once 14 days have passed from the date of arrival.

2. Return process:

    Contact our team at lumeye.info@gmail.com with your order number, the item(s) you would like to return and your reason.

    Package the item in its original packaging.

    Return the item to the shipping address provided in our emails. Returns sent to the manufacturer's address without prior validation will not be processed.

    Once our team receives your returned parcel, we will process a refund or exchange.

3. Return shipping:

    Customers are responsible for the return shipping costs unless the return is due to a mistake on our part, such as an incorrect item sent or an item that arrived defective.

    We recommend using a reliable shipping service with tracking. LUMEYE is not responsible for any lost or damaged packages during return transit.

4. Refund process:

    Once we receive and verify the returned item(s), we will process the refund to your original payment method.

    Returns for refunds are subject to a 10% processing & restocking fee. If you choose to exchange the item, you will not be charged any fees.

    Original shipping costs are non-refundable.

5. Order cancellation:

    Cancellations are subject to a 5% bank processing & handling fee, which will be deducted from your refund amount.

    You can make changes or cancel an order within 1 hour of placing it. Once processed, it cannot be cancelled.

6. Received damaged or incorrect item:

    If you received the wrong item or it arrived damaged, please email us with your order ID and a photo of the item within 14 days of receipt. We are unable to process any refunds or exchanges after this period.

7. Missing parcels:

    If your parcel is marked as delivered but you haven't received it, we will investigate with the logistics team. We do not provide refunds for items lost by postal services, but we may offer a reshipment after investigation.

8. Customer support:

    Our team is available to assist you via email: lumeye.info@gmail.com. Please allow up to 48 hours for a response.

9. Returned parcels:

    If a package is returned due to an incorrect address or failed delivery, please email us within 30 days. We are not responsible for refunds if the address provided at checkout was incorrect. Reshipments will incur handling and reshipment fees.